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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-06-2019 04:39 AM

HP Recommended
Product: Hp pavilion 15-p001tx
Operating System: Microsoft Windows 10 (64-bit)

I was working in the morning.Suddenly the display went off. Now laptop is not getting started. The charging jack is also not working. Please help me to get contacted to Hp customer care

1 REPLY 1

‎08-08-2019 09:04 AM

HP Recommended

@Shishank, Welcome to the HP Support Community!

 

Have you tried using an alternate AC adapter and check?

Also, try connecting to a different good known wall outlet.

Do you see any light on the Notebook or the power button or on the Power adapter?

 

Note: Check if your Notebook/battery is listed in this Battery recall list.

 

Perform a Hard reset

1) Remove the battery and unplug the DC power adapter.
2) Press and hold the power button for more than fifteen seconds.
3) Plug in the DC power adapter (leave the battery out for now)
4) Press the power button and check if it powers ON

 

Also, Perform the troubleshooting steps mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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