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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-06-2018 04:33 PM - last edited on ‎08-06-2018 04:37 PM by Retired

HP Recommended
Product: HP 500GB SimpleSave Portable Backup Drive
Operating System: Microsoft Windows 10 (64-bit)

I have an HP 500GB SimpleSave Portable Backup Drive (serial no. [edit] that I bought back in 2010.  My external hard drive has been working fine until the plug that my USB cord connects to broke off the SATA-USB adapter inside the enclosure.  Therefore, I had to remove the hard drive from the enclosure, and removed the adapter from the hard drive.  

 

I bought a Thermaltake SATA to USB adapter in order to retrieve the data from my hard drive.  When I connected the hard drive to my computer, I did get a sound that indicated that a connection was made.  However, when I go to the Disk management screen, I see that there is a presence, but it says "no media".  When I go to the Device manager, and go under "disk drives",  I see "ASMT 2105 USB Device".  I tried connecting the hard drive to several USB ports and using 2 computers, and get the same result.  

 

I am certain that the hard drive is still working.  Is there a way I can retrieve the data from this hard drive without having to send it to data recovery?  Please help.  

2 REPLIES 2

‎08-07-2018 12:58 AM

HP Recommended

Hi

 

Try Piriform Recuva first.

 

OR

 

Change the OS and that may make a difference.

 

Download and make a USB flash drive of https://lubuntu.net/ ;  then boot from the USB (it does not install to the actual drive) and try the File Manager.

 

 

 

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‎09-23-2018 10:16 PM

HP Recommended

I tried the Recuva, but because the computer doesn't recognize the drive, it doesn't work.  As far as attempting to boot with lubuntu.net, it failed when I tried to boot.  I know there has to be another option.  

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