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Elitepad 1000 G2 Expansion jacket Battery "Not present"

HP Recommended
Elitepad 1000 G2 / Expansion jacket with battery
Microsoft Windows 10 (64-bit)

The expansion jacket is new hardware, yet when I place this combination in the dock, it shows the battery "Not Present".

Does anyone know a solution. 

 

Kind regards, Ed, the Netherlands. 

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