05-12-2019 05:35 PM
Thank you for posting your query on HP Community,
What is the product number of your HP Notebook? Use this link to find it: https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
What exactly seems to be an issue with the notebook? Do you get any error message? If so, could you please provide me with the exact error message as this will help me in further assisting you.
Eagerly waiting for your response!
Thank you 🙂
I am an HP Employee