08-14-2019 11:34 AM
Hello! I just need help. Every time I plugged my laptop it freezes. Everything just won’t work right. But if I unplugged it and wait for a lil while it’s starts going back to normal again. I just don’t use it at all when I charge my laptop So I really can’t finish any of my work. Please need your help! Thank you so much!
08-17-2019 03:58 AM
Welcome to the HP Support Community!
I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
Follow the steps in the below article to update the BIOS.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee