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EllieTan Student
Student
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Message 1 of 2
130
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Freezing laptop when charging

HP Stream 14
Microsoft Windows 10 in S Mode

Hello! I just need help. Every time I plugged my laptop it freezes. Everything just won’t work right. But if I unplugged it and wait for a lil while it’s starts going back to normal again. I just don’t use it at all when I charge my laptop So I really can’t finish any of my work. Please need your help! Thank you so much! 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Freezing laptop when charging

@EllieTan,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Follow the steps in the below article to update the BIOS.

 

https://support.hp.com/in-en/document/c00042629

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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