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AC8 Honor Student
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Posts: 3
Member Since: ‎03-16-2017
Message 1 of 6 (245 Views)
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HP All-in-One - 22-3160na (Touch) (ENERGY STAR)

Product Name: HP All-in-One - 22-3160na
Operating System: Microsoft Windows 10 (64-bit)
Please help, this all in one has been stuck on a windows update for 4 weeks with the 'Preparing to configure....please wait.'

I have tried all of the suggestions I've seen on other posts - F11, F10, Ctrl-Alt-Del etc and nothing.

I've tried support and inputted the details for software support, as think I need a recovery disk and it says there's nothing available.

Has anyone else encountered this or have any suggestions as it's totally stuck.

Please help. Thank you
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Accepted Solution

Re: HP All-in-One - 22-3160na (Touch) (ENERGY STAR)

@AC8

It looks like you were interacting with @MrRobot but he's out for the day 

And I'll be glad to help you out.

 

The Riddle_Decipher is at your service,

I understand it's an AIO and hence removing the battery isn't an option,

In fact, I've reviewed your post and it looks like you will need to get yourself an alternate keyboard and then perform the below steps:

 

Please attempt the below steps:
Perform a hard reset
 

Attempt a BIOS recovery

you could attempt to access the safe mode: click here for details.
 

The only other steps to resolve the issue would be to:

Remove and reseat the memory modules
 

Perform an HP System Recovery
 

If you wish to attempt a data backup prior to resetting windows: Click here
 

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

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HP Support Agent
Posts: 7,747
Member Since: ‎01-29-2014
Message 2 of 6 (221 Views)

Re: HP All-in-One - 22-3160na (Touch) (ENERGY STAR)

Hi! @AC8, Thanks for stopping by HP forums!

 

I understand your PC is stuck at preparing to configure windows.

 

Don't worry I will try to help you out.

 

Did you make any software or hardware changes on your PC?

 

 

Please try performing a hard reset on your PC and let me know how it goes.

 

To perform a power reset on a laptop with a removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

 

Let me know if this helps!

Have a great day ahead! Smiley Happy

MrRobot
I am an HP Employee

AC8 Honor Student
Honor Student
Posts: 3
Member Since: ‎03-16-2017
Message 3 of 6 (207 Views)

Re: HP All-in-One - 22-3160na (Touch) (ENERGY STAR)

Thank you for your reply. As it is an all in one computer there isn't a removable battery.

I have tried holding down the power button for 15 seconds to see if this triggers a reset, but unfortunately not.

I don't believe any software or hardware changes were made, just the windows update.

Any other thoughts??
HP Support Agent
Posts: 9,112
Member Since: ‎08-11-2014
Message 4 of 6 (199 Views)

Re: HP All-in-One - 22-3160na (Touch) (ENERGY STAR)

[ Edited ]

@AC8

It looks like you were interacting with @MrRobot but he's out for the day 

And I'll be glad to help you out.

 

The Riddle_Decipher is at your service,

I understand it's an AIO and hence removing the battery isn't an option,

In fact, I've reviewed your post and it looks like you will need to get yourself an alternate keyboard and then perform the below steps:

 

Please attempt the below steps:
Perform a hard reset
 

Attempt a BIOS recovery

you could attempt to access the safe mode: click here for details.
 

The only other steps to resolve the issue would be to:

Remove and reseat the memory modules
 

Perform an HP System Recovery
 

If you wish to attempt a data backup prior to resetting windows: Click here
 

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

AC8 Honor Student
Honor Student
Posts: 3
Member Since: ‎03-16-2017
Message 5 of 6 (180 Views)

Re: HP All-in-One - 22-3160na (Touch) (ENERGY STAR)

Thank you, removing the keyboard and mouse meant I could bypass the preparing windows and to system options.

Tried a few options and restore to no avail...had to do a full reset!

Once again thanks
HP Support Agent
Posts: 9,112
Member Since: ‎08-11-2014
Message 6 of 6 (172 Views)

Re: HP All-in-One - 22-3160na (Touch) (ENERGY STAR)

 

@AC8

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution you were looking for.

 

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time Smiley Wink

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. Smiley Happy

Riddle_Decipher
I am an HP Employee

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