HP Envy 15 x360 loses power while going to sleep or hibernate

[DMG101]

Hey all,

My laptop, an HP Envy 15 x360 Beats edition, has been having some issues with sleeping and hibernating. THe issue is that whenever I close the lid or put my laptop to sleep, the laptop sometimes shuts down / loses power in the midst of it, causing me to boot it up again as if it lost power. Same issue with hibernate.

When the loss of power happens, I can hear my hard drive suddenly turn off.

I suspect it may be because of a Windows Update, but I cannot be certain.

Any and all advice would be appreciated!

[banhien]

@DMG101

Welcome to HP Support Forum. Normally when sleep or hibernate laptops/notebooks still need power. Only when totally switching off, laptops/notebooks won't use batteries (draining batteries when off is another story).  You can save battery a bit by switching off wireless card during sleep.

Regards.

[DMG101]

I believe you misinterpreted my situation.

My laptop suddenly shuts down / loses power in the PROCESS of going to sleep or hibernate. There is still power in the battery, evident when I power it back on without need of charging. When I put my laptop to sleep or on hibernate, WHILE it is going to sleep / hibernate, the system shuts off like it's just been hard shutdown.

[ErikR1]

I have the exact same issue, on a HP Elitebook 1030 g3: 

while going to sleep or possible during sleeep (not sure) the computer looses power. The next time I turn it on everything it boots, and every of program and document is closed (obviusly). Frustrating. 

Doesn't happen all the time, but often enough to be very annoying.

I have tried to see if it has anything to do with hibernation, wifi on/off or other things that I control, but nothing makes difference. The problems seem to be related to hardware. The PC is up-to-date with all HP drivers by HP Support Assistant.

[DMG101]

Yeah, I've tried multiple things, such as digging through my settings and using System Restore. The problem with the latter is that Microsoft made updates mandatory, so I can't tell if it's an update causing this.

But yeah, it's getting VERY frustrating that this even occurs; it really hinders productivity.