cancel
Katie29 Honor Student
Honor Student
2 1 0 0
Message 1 of 4
219
Flag Post
HP Recommended

HP Laptop Won’t Reset

HP Stream Laptop 14
Microsoft Windows 10 (64-bit)

Hi,

 

So I have a HP Stream Laptop 14 which has Windows 10 and I’ve tried everything to reset it as I’m looking to sell it, but everytime I try it comes up with a message saying that an error has occurred and no changes were made. I’m not sure what I can try?

3 REPLIES 3
HP Support Agent
HP Support Agent
3766 3760 351 379
Message 2 of 4
171
Flag Post
HP Recommended

HP Laptop Won’t Reset

Hi @Katie29

 

Welcome to the HP Support Community. 

 

Create the installation media by downloading the Win 10 ISO file from here


Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

Katie29 Honor Student
Honor Student
2 1 0 0
Message 3 of 4
158
Flag Post
HP Recommended

HP Laptop Won’t Reset

That's great, thank you.

 

I just tried to do this but then it says that I need an extra 8GB of storage,  I've deleted all my files and everything and uninstalled programmes, but then when I click on Storage it says that it is the System & Reserved that is taking up all of the space. So is there anything you could suggest for solving this?

 

Thank you.

Reply
0 Kudos
HP Support Agent
HP Support Agent
3766 3760 351 379
Message 4 of 4
127
Flag Post
HP Recommended

HP Laptop Won’t Reset

@Katie29

 

Have you tried creating the recovery media using the media creation tool? 

 

Once the recovery media is created, try these steps -

 

1) Turn off the computer.
2) Insert the recovery USB drive into a USB port on the computer and turn the computer back on.
3) Press F11 as soon as your computer turns on until your system loads System Recovery.
4) Click the language for your keyboard.

5) Click Troubleshoot.
6) On the Troubleshoot screen, click System Recovery.

 

You may also refer to this guided troubleshooter - HP PCs - Performing an HP System Recovery

 

Let me know. 

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation