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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-11-2021 09:34 AM

HP Recommended
Product: HP 14a chromebook

I got this chromebook 6 days ago and I’ve had nothing but trouble, the bottom task bar constantly flickers and glitches out and now for the last 2 days it won’t turn on. If I hold the power button on it flicks onto the chromebook screen and instantly turns off. I’ve tried holding the refresh and power button in and plugging the charger in and it’s not working

1 REPLY 1

‎01-14-2021 12:28 PM

HP Recommended

@Molly2000

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

A system recovery completely erases any local files or settings and returns the computer to its original factory shipped state.

  • If a hard reset does not resolve your issue OR your Chromebook shows the error message Chrome OS is missing or damaged, you might need to perform a system recovery. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.

    Chrome OS is missing or damaged

  • If a system recovery still does not resolve the issue, contact HP support. To check the warranty of your laptop, go to HP Customer Support - Product Warranty Check.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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