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hazrd Student
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HP Pen not working with HP Envy x360

Hi all.

I have the same issue.  Brand new pen, came with the device (13-ag0012au) purchased directly from HP Australia.

 

Here is the weird thing.  We inserted the battery, and it worked.  The next day, it did not.  We have no idea what happened.

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HP Pen not working with HP Envy x360

@hazrd

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the HP Pen.

 

Appreciate you trying the troubleshooting steps. Don't worry, I'm here to help! 

 

Let's try these steps -

 

Step 1 Run Windows Updates troubleshooter -

 

Click on this link to run the troubleshooter. 

 

Step 2 Windows Updates - 


1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 3 HP Support Assistant Updates - 


1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

If the issue still persists, try the next step.

 

Step 4 Re-install the touchscreen drivers -

 

1) In Windows, search for and open Device Manager.
2) Expand the Human Interface Devices heading.
3) The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.

 


4) Confirm the uninstallation.
5) Restart the computer to reinstall the touchscreen driver.

 

Step 5 Configure the pen input -

 

1) In Windows, search for and open Calibrate the screen for pen and touch input.
2) On the Display tab, click Setup.

 


3) Click Pen input
4) Follow the on-screen directions and check if this helps you fix the issue.

 

Hope this helps!

 

Let me know how that goes. 

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

 

Have a great day!

Asmita
I am an HP Employee

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