My computer (2.5 years old) have been running into blue screen of death issue for last few weeks. This morning it failed to start after multiple trials and finally I decided to follow the on screen instructions for factory recovery. Unfortunately after 2 hours it failed, saying "Restoration Incomplete". On the command prompt I see "access denied".
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".