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Hardware diagnostics

HP Recommended
HP Envyx360
Microsoft Windows 10 (32-bit)

I do not know what windows I have Installed but it is up to date and it started to crash the last 3 days I have used it and I just ran the hardware diagnostics full test and the code that I got is 6C56W4-80VA2T-MFPWLK-61E803 I am not sure what to do or what this means. Any thoughts on how to fix it? I have the HP-Envyx360

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HP Recommended

Hi

MAKE BACKUPS AND RECOVERY MEDIA IMMEDIATELY.

 

You have a failed/failing Hard Drive.  It will need to be replaced and all software re-installed.

 

6C56W4-80VA2T-MFPWLK-61E803 --- 3/31/20 --- Storage ---  Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive ---  Hard Disk 1 Full Test Failure

 

https://support.hp.com/gb-en/product/hp-envy-15-u400-x360-convertible-pc/8499298/model/8961414?sku=M...

Has manuals etc there to help.

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

 

OR  --  https://www.microsoft.com/en-us/software-download/windows10

If in doubt please ask.

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