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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-14-2019 05:24 AM

HP Recommended
Product: Pavilion x2 12-b000na
Operating System: Microsoft Windows 10 (64-bit)

I want to reset my HP Pavilion x2 12-b000na to factory settings, by reinstalling from the Recovery partition.

 

However, the laptop is currently running a 'clean' Windows 10 installation downloaded directly from Microsoft, which does not include the HP Recovery Manager.

 

I understand that I can't just download the HP Recovery Manager, so given that, how can I start a factory reset from the Recovery partition?

 

Many thanks in advance for any response.

1 REPLY 1

‎01-15-2019 11:01 AM

HP Recommended

@creative88

 

Welcome to HP forums, I see that you want to do a factory reset from the recovery manager.

 

You would require a recovery media to reset the computer.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

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