• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-21-2017 08:11 AM

HP Recommended
Product: pavilion 15
Operating System: Microsoft Windows 10 (32-bit)

When I click on any aps e.g. Mail, facebook etc nothing happens. This has just started happening today. The only icons that work when I click on them are google chrome and I can get in to the settings menu. 

 

I can't find any more info about the model of latop except the sticker on the bottom says model 15 au179sa

 

 

1 REPLY 1

‎08-22-2017 02:01 PM

HP Recommended

Greetings @Bontasha, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that a lot of applications are not working on your computer, is that right?

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

 

Request you do a clean boot on your computer and check if it resolves the issue are you facing.

Refer to this Microsoft article and follow the procedure mentioned under "How to perform a clean boot" Select Windows 10. 

 

Let me know if this helped.

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.