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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-27-2018 10:18 AM

HP Recommended
Product: Stream 7
Operating System: Microsoft Windows 10 (64-bit)

My Stream 7 got a Windows 10 update and now it can't recognize the four digit password i use to open it.

4 REPLIES 4

‎11-28-2018 12:59 PM

HP Recommended

@peteq1

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

If you are unable to Log in, you need to Reset the Tablet

 

- Shut down the Tablet

- Press and hold the Volume down button.

- While continuing to hold the Volume down button, press the power button to turn on the tablet.

- The Startup menu is displayed.

- Tap F11 for System Recovery and follow the onscreen instructions

 

Keep me posted how it goes

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎11-28-2018 05:22 PM

HP Recommended

Krazy Toad; thanks for the offer I've already gone through the procedure you mentioned to no avail. I even tried yo reset the device and found out that couldn't be done.

Microsoft techie said apparently the last upate didn't fully download due to a fault in the Stream 7. And when the Stream rebooted some startup file got hosed.

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‎11-28-2018 06:08 PM

HP Recommended

@peteq1

 

Thanks for keeping me posted

 

I have sent your private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 

KrazyToad
I Am An HP Employee

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‎11-29-2018 12:15 PM

HP Recommended

Krazy Toad, I can't find the private email you sent. I looked at my profile for this forum but there isn't an envelope icon there.

Is the "HP Forum" in a different place?

 

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