09-11-2018 12:19 PM
I'm quite sure it needs to be updated. Not sure what to do
09-12-2018 02:50 PM
Thank you for posting on HP Forums,
The Barachiel is at your service.
I understand you are in need of support,
I'll be glad to help you out, however, for an accurate solution I will need more details:
What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
Please reply with the details for further assistance.
Eager to help!
I am an HP Employee