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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Message 1 of 2
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Flag Post

Hp pen does not work

HP Recommended
Hp envy x360 convertible 13-ay0xxx
Microsoft Windows 10 (64-bit)

I have the hp active G2 pen and it seems to be working only partially.

 

It connects to my laptop and the top button screenshots the screen when I double press it etc., but I cannot do anything on the screen with it. I cannnot click on anything, scroll whatsoever.

 

I tried updating the system, restarting everything, reinstalling the touch screen device in device manager but nothing seems to be working.

I would deeply appreciate the help.

 

Thank you

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@lucie101

 

I reviewed your post and I understand that the HP active pen is not working correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04706945

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

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