Hp pen does not work

[lucie101]

I have the hp active G2 pen and it seems to be working only partially.

It connects to my laptop and the top button screenshots the screen when I double press it etc., but I cannot do anything on the screen with it. I cannnot click on anything, scroll whatsoever.

I tried updating the system, restarting everything, reinstalling the touch screen device in device manager but nothing seems to be working.

I would deeply appreciate the help.

Thank you

[The_Fossette]

@lucie101

I reviewed your post and I understand that the HP active pen is not working correctly.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04706945

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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