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20178040 Top Student
Top Student
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Solved!

I'm unable to sign-in in my device

Microsoft Windows 10 (64-bit)

I'm unable to login in my HP support Assistant since two years

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HP Support Agent
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HP Recommended

Solved!

I'm unable to sign-in in my device

@20178040, Welcome to HP Support Community!

 

Uninstall the HP Support Assistant-

 

Control Panel > icon view > Programs and Features >

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in

 

NOTES:

The Uninstall will ask you whether to save your personal settings.

 

In general, you should be able to get away with keeping the settings for your personal HPSA preferences -- "personal" settings include whether you have set "automatic" downloads/install, how you are notified, anything under HPSA "Settings".

 

At least the first time 'round, let the personal settings stay in place.

 

 

Download, save, and install a fresh copy of the software on each computer:

HP Support Assistant

 

  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.

 

Open HPSA on the new computer.

 

If the program opens > Click About > Check for updates (there should not be any -- at this writing 8.5.x is the latest -- there is no harm in checking) > If there are updates, allow them.

 

Try to sign in - use the Sign-in you use to get into the forum, for example.

 

Open HPSA on the "old" computer and repeat the setups/checks

 

 

No Joy?  Start Over...

 

If the installation/setup changes do not work or work other than expected, start over -- remove the HPSA program from Programs and Features.  This time, select to have everything removed (as if you are never going to use the program again).

 

Repeat the installation steps

 

Open the program > Settings > set / adjust the program to behave in the manner you prefer.

 

For example:

  • If you had previously set up HPSA to "notify" as opposed to "automatic" updates, set that option.
  • If you had previously switched off the notifications, check the boxes (if any) to have the program notify you when it finds (or wants to install) updates.

Reference

 

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant Windows 10

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation