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    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 3
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KB4088776 Windows 10 March 13 Culmulative update fail to restart: stop code system thread exception

HP Recommended
HP Elite x2 1012 G1
Microsoft Windows 10 (64-bit)

Hi guys, 

 

Got a problem when I update windows 10 for patch tuesday. 

 

1)  Running windows update on 14 Mar for updating KB4088776 update. 

2)  Restart computer (computer getting ready for windows update.....30% ....)

3)  Saw the HP logo and then ( blue screen with stop code: system thread exception not handled; attachment 1)

4) Computer automatically restart itselfs

5) Same blue screen again

6) Hp logo screen with diagonise PC

7) After a few self auto restart, i manage to saw updating windows (60% ...100%)

😎 Saw the login screen

9) Login and a message from notification, fail to install windows update.

10) Check windows update and it said "Require a restart to finish installing" (attachment 2)

11) Check current OS build is Windows 10 Pro 1709 162299.309 which sounds like it is installed (attachment 3)

 

* Afraid to restart computer as it may run into problem. 

** Run HP Operating System Check. All good. (attachment 4)

*** 20 HP softwares and drivers installed. (attachment 5)

 

attachment 2attachment 2attachment 3attachment 3attachment 4attachment 4attachment 5attachment 5attachment 1attachment 1

 

 

2 REPLIES 2
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Message 2 of 3
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HP Recommended
Just restart my computer and now it can't boot to windows. I saw the HP sign and then the same blue screen of death. It auto restart and saw HP logo saying automatic repair and then diagnostic PC. Then a screen asking restart or advance option . Click restart, same loop. Click advance option continue to windows 10 and same loop. So I turn off my computer and wait for your help.

What shall I do?
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HP Recommended

I am seeing the same issue with a HP z240.  Is there a fix or work around found?

 

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