08-15-2019 12:25 PM
So I have a up windows 10 laptop. And I do not have a disc for it. So I also need to back everything up from the laptop to a flash drive and the laptop asks for a password, so I'll put in the password and it keeps saying that its the wrong password so when we reset the password, it asks for a disc. So I was wondering if you could please help me get into it without a disc?
08-18-2019 12:05 PM
Thank you for posting on the HP Support Community.
Using a Microsoft account offers many benefits, including easy password recovery. If you currently have a local user account, consider switching to a Microsoft account after recovering or changing your current password. Go to Managing User Accounts and Logins (Windows 10) for more information.
NOTE: If you cannot sign in with your original password, make sure caps lock is not on.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee