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Message 1 of 2
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Flag Post

Laptop not delivered and unable to reach out resolution and supervisor team

HP Recommended
HP Pavilion Laptop - 15t-cs300
Microsoft Windows 10 (64-bit)

Hi, 

 

I have placed online order in HP site and shipment was not delivered through Fedex. But Fedex site tracking number  showing package was delivered. Created a case in Fedex and finally they told me to connect with shipper.

 

I tried to reach resolution and supervisor team as per hp customer care person suggestion, but hearing always IVR voice and putting me in waiting. After 4 hours also call is not connected to Supervisor team.

 

Really loosing patience and badly need help on this.

 

Order Number H338942451

 

Thanks,

Sudheer   

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Sudheer9

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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