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Prapul Honor Student
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Laptop only when turned off and sometimes even turned off it automatically stops charging

Example: Pavilion power 15
Microsoft Windows 10 (64-bit)

Laptop charges only when turned off.Tried all methods including Diagonostics,Drivers evertevery and my battery is non removable.

 

Sometimes even turned off the charging stops automatically

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HP Support Agent
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Laptop only when turned off and sometimes even turned off it automatically stops charging

@Prapul Welcome to HP Community!

I suggest you start with a hard reset: Click here for steps,

When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do:

 

If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer.

 

Please try a different battery on the unit as well. 

Do not buy the battery and adapter. It is only for testing.

Use spare ones that they may have. If it works correctly, then you could think of buying it.

 

Meanwhile, also, try the below:

Steps to uninstall the ACPI drivers

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers.

Then restart the computer and check again.

 

Link for battery testing and calibration

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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Prapul Honor Student
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Message 3 of 6
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Laptop only when turned off and sometimes even turned off it automatically stops charging

What is meant by Blown fuse...? Because when it has some error when diagnostics?But I have run diagnosis many times but only once it has shown error....Any Idea about this?

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Laptop only when turned off and sometimes even turned off it automatically stops charging

@Prapul,

 

This looks like a possible hardware failure with the battery. I would recommend you contact our HP support team for further assistance. 

 

HP support team can be reached on this link.

 

Let me know if you need any further assistance. 

 

Take care and have a great day!

 

Cheers 🙂

Jeet_Singh
I am an HP Employee

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Prapul Honor Student
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Laptop only when turned off and sometimes even turned off it automatically stops charging

FAILURE ID : 98FXWK - 8NP9P2 - MFPUQK - CO9K03

This Code says error blown fuse..So I need to replace battery..Is there any option not to replace battery because instead we can replace the fuse? Just asking..

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Laptop only when turned off and sometimes even turned off it automatically stops charging

@Prapul,

 

You need to replace the battery as there is no option to replace only the fuse. However, I recommend you contact support and they will be able to tell you the available service options for your computer.

 

Cheers!

The_Fossette
I am an HP Employee

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