cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 4
412
Flag Post

Solved!

Laptop shut down anytime while working

HP Recommended
4JA76PA
Microsoft Windows 10 (64-bit)

I have been facing issue with my laptop since last two weeks , it keeps on shutting down randomly and I can't switch it on untill I plug it into charge , however the battery charge is full or at least 50 percent.Any help will be appreciated .

 

3 REPLIES 3
HP Support Agent
HP Support Agent
31,166 31,117 2,607 3,929
Message 2 of 4
Flag Post
HP Recommended

@Priyanka07 If the device is turning on when the adapter is connected but it turns off suddenly and doesn't turn back on with the battery alone, it may seem that the battery is not holding charge or is malfunctioning, here's what I recommend we do:

 

I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in.

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

 

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day! 

Riddle_Decipher
I am an HP Employee

Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I am gonna follow your mentioned steps....lets see whether it would help or not 🙂
The problem is not resolved ..i took test as you said and the test result was failed ..i need to replace battery but how it possible that battery is not functioning properly ..it  has been just a year that i am using this laptop.IMG-20191130-WA0000.jpg

0 Kudos
HP Support Agent
HP Support Agent
14,452 14,454 1,426 1,694
Message 4 of 4
Flag Post
HP Recommended

@Priyanka07

 

Appreciate you trying the steps.  I'd suggest you Contact HP in your region regarding the battery replacement. 

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation