Left Speaker on Brand New HP Spectre x360 15 is crackling

[DS2017]

I just purchased an HP Spectre x360, 15in model from Bestbuy in the black friday sale. Suddenly the left speaker of my laptop stopped working. It makes a crackling noise when a vedio/audio is played and then goes silent. I have looked up the internet and found similar issue with a lot of spectre laptops out there. I did a bios update, uninstall and reinstall the sound driver and everything mentioned in the posts that I found. Nothing seems to work.  Any suggestions? or should I just return the laptop to HP?

[Barachiel]

Hi @DS2017 ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned below:

Please connect an external speaker or headphones and let me know if the issue persists. 🙂

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[DS2017]

Dear Barachiel,

I have tried doing everything that you have mentioned and even those you didn't. external speakers, headphones, earphones and all work fine. Even the right speaker is ok but its just the left speaker which is such a nightmare. totally frustrated, I had to return such a beautiful piece of laptop to Bestbuy because they wont replace it. Its such a shame that a premium laptop like spectre doesn't go through quality control. Flagship device with faulty hardware is not at all acceptable. I'm done with HP and won't buy their products again.

[Riddle_Decipher]

@DS2017

It looks like you were interacting with @Barachiel, but he is out for the day & I'll be glad to help you out, 

I understand your concern and to help you out, 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.