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14-cf0006dx laptop
Microsoft Windows 10 (32-bit)

Hello. Didn't use laptop for months. Busy at work. Forgot login and lost the 2fa smartphone. Thusly locked out of initial login. Laptop factory reset isn't working.

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@Scooter49


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Unfortunately you will need to perform a Reset https://support.hp.com/in-en/document/c04742289

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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