10-16-2019 03:09 AM - last edited on 10-16-2019 09:06 AM by Cheron-Z
After formatting my laptop with the help of HP Care, I am unable to use my MS Office Product and whenever I want to access MS word or Excel, one pop window says to activate it. I signed in MS office to activate it but it was not showing any subscription and on contacting to Customer Care of Microsoft, I was told that my email ID is not associated with MS office product. I gave my three email id which I was using and none of them is associated with MS office product. I tried to get help from HP but out of warranty, they did not help me and simply told me to contact service center where I was told to contact Microsoft. I am really very helpless what to do.
SL No. 
10-18-2019 05:19 PM
@atul14sep The Microsoft office shipped with the device is usually a trail version, if you have paid extra for a full version, you should have a registration key that could be used to register or activate the software in use, if you don't have an activation key, you may want to check with Microsoft as they've manufactured the software and should be able to sort this out, using your account info used at the time of registration/activation.
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For any further assistance, I'll need the above details as I was not able to find any info using this: LAPTOP-ICAL4EVK.
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