I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
What is the exact model for your computer?
What is the operating system you are using?
Have you made any software or hardware changes on the computer?
Have you performed any troubleshooting steps before posting?
Look forward to hearing from you and you have a great day!
The_Fossette I am an HP Employee
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