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‎12-11-2019 11:36 AM

HP Recommended
Product: Notebook
Operating System: Microsoft Windows 7 (32-bit)

My HP notebook which runs on Windows 7 professional is unable to display the icon that enables me insert password to be able to access my desktop.  I have tried restarting several times to no avail. I would be glad if anyone could be of help since I have very important documents on there. Thank you!

1 REPLY 1

‎12-13-2019 04:24 PM

HP Recommended

@VictorXY Welcome to HP Community!

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

If you aren't able to enter the password, and you've got windows 7 pro, perhaps, you should also let us know if the OS came with the PC or you installed it on your own, if you installed it, please switch back to the OEM to resolve the issue,

And if the device was shipped with it, please get back to us with the above details for precise solutions.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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