My hp laptop is not shutting down

[Cherry_2-5dgh]

When I shutdown the laptop it's showing shutting down but the laptop LEDs are on but screen is not on how to solve the problem 

[Riddle_Decipher · Accepted solution]

@Cherry_2-5dgh Here's a related post that seems to have helped others: click here to view,

If none of that helps, i suggest you Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.