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Solved!

My hp laptop is not shutting down

HP Recommended
hp 15 eq0063au laptop
Microsoft Windows 10 (64-bit)

When I shutdown the laptop it's showing shutting down but the laptop LEDs are on but screen is not on how to solve the problem 

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@Cherry_2-5dgh Here's a related post that seems to have helped others: click here to view,

If none of that helps, i suggest you Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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