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Ricardo_1H
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My lap top won't let me log in with my normal password

Model 15-da0009la

My laptop Hp won't let me log in it say that my password is incorrect and I haven't changed I only remember log in to my gmail normal but resenly I thing and option of windows gmail pop up and I think I did access so it was showing my email everytime with out opening I don't know if this may affect my log in 😞

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HP Support Agent
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My lap top won't let me log in with my normal password

Hi @Ricardo_1H

 

Welcome to the HP Support Community. 

 

As I understand from your post, there's an issue with the login password. Don't worry, I'd be happy to assist. 

 

I'd suggest, trying a power reset -

 

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

 

Try to login. 

 

If the issue still persists, try resetting the Microsoft Account password from this link.  

 

You may also refer to this document for more information - HP PCs - Change or Reset the Computer Password (Windows 10)
 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Ricardo_1H
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My lap top won't let me log in with my normal password

thank you I finally realize I was putting the wrong password,

but appreciate your help ! 

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HP Support Agent
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My lap top won't let me log in with my normal password

@Ricardo_1H

 

That's great! Happy to hear that. 

 

If you need further assistance feel free to reach out to us. 

 

Have a great day!

Asmita
I am an HP Employee

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