• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-16-2020 09:09 AM

HP Recommended
Product: HP notebook-15-da0032wm

Hello all, not very tech savy so im looking for some help. I was using my laptop this morning and an error came up and said some issue was detected with my computer. Before i could do anything, the computer shut itself down. I tried to reboot it and it came up with a screen saying the operating system did not shut down cleanly. Failed to read packed Metadata! I ran diagnostics tests on the computer, it said everything passed. It referred me to an hp website to help troubleshoot my issue. I got to a step prompting me to check the intel optane memory...that wasnt an option. So either i dont have that or it says its malfunctioning. Im lost on where to go from this point. Can anyone help me? Hopefully i can reset this computer somehow and not have to take it in anywhere for repairs. Thanks!!!

20200916_094509.jpg

 

20200916_094332.jpg

 

Screenshot_20200916-095319_Chrome.jpg

1 REPLY 1

‎09-19-2020 04:40 AM

HP Recommended

@EmilyP2


Welcome to HP Community

 

I have gone through your Post and would like to help

 

If all the Diagnostic Tests passed, please perform a System Recovery

 

Link: https://support.hp.com/in-en/document/c04758961

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.