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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 4
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My pc is stucking to much while using

HP Recommended
HP Pavillion Notebook
Microsoft Windows 10 (64-bit)
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3 REPLIES 3
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HP Support Agent
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@Vinayak1858


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run a System Test to confirm the hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Keepm me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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While scanning the hard drive the test was failed everytime while scanning.... 

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HP Support Agent
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@Vinayak1858

 

Thank you for the update.

 

If the hard drive test failed, that confirms that the hard drive on the computer is gone bad and needs replacement.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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