06-01-2019 03:58 PM
My windows 10 hp have smart hard disk error. How do I fix it. I think it maybe battery failure.
06-03-2019 05:24 PM
Thank you for posting your query on HP Community,
Smart hard disk error is related to hard drive. The SMART Hard Disk test produces a prediction about the potential for hard drive failure, not an actual failure. A SMART Hard Disk error warning can appear for a variety of reasons such as the computer having been jarred sharply, or the hard disk being subjected to higher than usual temperatures.
After receiving the error message above:
For more details, please refer to this support document for - HP Notebook PCs - SMART Hard Disk Error
I would personally suggest you run an extensive test on the hard drive from F2.
Run the Hard Drive Test in the HP PC Hardware Diagnostics using the steps in this section. There are six hard drive tests. First try the Quick Test (2 to 3 minutes). If the Quick Test does not find a problem, run the Extensive Test (2 hours or more) which also has a Loop Until Error option.
Use the following steps to check the hard drive:
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2key.
Figure : System Diagnostics
The HP PC Hardware Diagnostics opens. On the main menu, click Component Tests.
Figure : Selecting Component Tests from the main menu
In the Component Tests menu, click Hard Drive.
Figure : Selecting Hard Drive from the Component Tests menu
In the Hard Drive Tests menu, click Quick Test.
Figure : Selecting the Hard Drive Quick Test
Click Run Once.
Figure : Running the Hard Drive Quick Test
The Hard Drive Quick Test begins. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.
When the test is complete, the results are displayed on the screen. Test results are also available in the Test Logs on the main menu.
If the hard drive passes the Quick Test, but there is still a problem with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests menu.
If the hard drive fails one of the tests, write down the failure ID (24-digit code) so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
HP Support team can be reached on this link.
Let me know if you need any further assistance. I'll be more than happy to help you.
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