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‎08-19-2019 10:01 PM - edited ‎08-19-2019 10:03 PM

HP Recommended
Product: Pavilion 15-cs2082
Operating System: Microsoft Windows 10 (64-bit)

My laptop is HP pavillion 15-cs2082 which is I5 8th gen(256gb SSD, MX250 NVIDIA GPU)..newly brought...I am facing some lag issue while opening programs.. and facing frame drops in some games..I am confused that if I have brought a defected one..I haven't updated my windows to 1903 and my friends told me that this is because of that! So I wanted to confirm from the professionals about that..aur their is some particular reason...If their is any way to get my model confirmed, is original or not! Please help me out!

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-22-2019 08:29 AM

HP Recommended

@H2OPredatoR,

 

Welcome to the HP Support Community!

 

They computer what you have is not a gaming laptop and it doesn’t have a dedicated graphics card to play games. However, as you have mentioned that you are facing performance issues when opening applications I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Follow the steps in the below article to update the BIOS.

 

https://support.hp.com/in-en/document/c00042629

 

If you continue facing the issue, follow the below steps and perform a system test on the computer.

  1. Turn on the computer.
  2. Immediately press the f2 key repeatedly, about once every second, until the UEFI menu opens.

When the UEFI menu opens, select the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE:  If you need to stop a diagnostic test, press esc.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-22-2019 08:29 AM

HP Recommended

@H2OPredatoR,

 

Welcome to the HP Support Community!

 

They computer what you have is not a gaming laptop and it doesn’t have a dedicated graphics card to play games. However, as you have mentioned that you are facing performance issues when opening applications I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Follow the steps in the below article to update the BIOS.

 

https://support.hp.com/in-en/document/c00042629

 

If you continue facing the issue, follow the below steps and perform a system test on the computer.

  1. Turn on the computer.
  2. Immediately press the f2 key repeatedly, about once every second, until the UEFI menu opens.

When the UEFI menu opens, select the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE:  If you need to stop a diagnostic test, press esc.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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