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New up laptop stuck on diagnosing your computer

HP Recommended
Go 15 laptop

I just bought this and it took almost 2 hours to get through the set up. Now I'm stuck on diagnosing your pc. How do I fix this. Thanks

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HP Support Agent
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@Jenrob08 Welcome to HP Community!

 

please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

 

Click here for steps on finding the information we need!

 

http://support.hp.com/us-en/document/c03754824

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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