08-12-2019 01:26 PM
No password pop-up box to type in the password, in other words can't access the system. This is so irritating and frustrating. Reported this before but noting got resolved, I really I'm going to sell off this sucker and get me some thing else. Never had this issue when I had Del And Lennox.
08-14-2019 02:35 PM
Thank you for posting your query on HP Community,
Have you tried to boot into Safe mode and remove the check from Safe boot?
In the meantime, let's try these steps here:
Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.
Next thing, I would suggest here is to Press the power button to restart the PC and start tapping Esc key continuously until you see the Startup Menu - On the Startup Menu - Press the F10 key to enter into Recovery mode - If prompted, select your keyboard layout, then from the Choose an option screen, click Troubleshoot - Click Advanced options - Startup Settings > Restart. Choose the safe mode option you want from the Startup Settings menu:
Press the Windows + R - Type in msconfig - On the top click on Boot - Remove the check box next to Safe boot. Click on Apply and OK. Restart the PC and now check if you get the password prompt.
For more assistance, please follow this link: HP PCs - Windows Safe Mode (Windows 10, 😎
I hope this helps. Let me know how it goes for further assistance.
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