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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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Password recovery

HP Recommended
HP laptop
Microsoft Windows 10 in S Mode

This computer belongs to an elderly friend. She is now in an assisted living place. She bought this laptop in April of the year through HSN. Due to Covid I can't visist her yet and I don't want to send a computer to her she can't use. She can't remember the password. She gave me the hint and I have litterally typed in every variation I can think of. The computer came with everything so there is nothing to reinstall. She only played games on it because she didn't have internet or wi-fi. Can anyone help me with this?

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Message 2 of 2
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HP Recommended

Hey RN 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Kind regards,

 

MarcusC

I work on behalf of HP.
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