Post new question
Question
Pro Tablet 608 G1 slow touchscreen response
Replies (192)
Reply
 
Intern
Posts: 47
Member Since: ‎01-21-2016
Message 41 of 193 (1,026 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

Still no replacement, refund or even a phone call from HP. I wrote a letter to their complaints department the other week but didn't get a call or anything so yesterday I lodged a complaint with our Fair Trading offices in New South Wales. I don't know what else I can do.
Intern
Posts: 31
Member Since: ‎05-16-2016
Message 42 of 193 (1,004 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

Very strange, I got my HP Stream 7 replaced sometime ago. What I did is to ask to talk to a case manager, he was actually calling constantly until the unit was replaced.

Good luck, call cs and ask for a supervisor

 

Intern
Posts: 83
Member Since: ‎10-07-2015
Message 43 of 193 (1,000 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

Really seems like they are not going to fix this issue. HP probably considers it a dead product by now.

Intern
Posts: 31
Member Since: ‎05-16-2016
Message 44 of 193 (987 Views)

Re: Pro Tablet 608 G1 slow touchscreen response


Swanlee wrote:

Really seems like they are not going to fix this issue. HP probably considers it a dead product by now.


Hi,

I got one and it works pretty well with 8.1, just waiting for the pen. Did yours have problems with 8.1 as well?

H

Intern
Posts: 47
Member Since: ‎01-21-2016
Message 45 of 193 (977 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

[ Edited ]

I got a phone call last Thursday from HP's logistic supplier who advised HP have sent them the wrong receiver details last time and so the tablet went elesewhere.  They called me to get the correct details for delivery of a new unit. It didn't arrive Friday so hopefully tomorrow it'll turn up. I asked them how I go about sending the faulty one back. The company said they weren't instructed to pick it up so I'll just send it back myself. HP can look at it and see if it's fault that may be prevalent amongst this model.

Intern
Posts: 31
Member Since: ‎05-16-2016
Message 46 of 193 (965 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

Now that I remember, They screwed up the pick up delivery as I advised that I was going on leave so they need to come at an specific time but no one came so I rescheduled for when I was going to be back and they delivered while I was on holidays...
I ended up with the brick and the new one. In both occasions I was ensured that the courier will be on time. So I believe you will get the replacement, try to get the tracking number so you can chase the courier as well.
Intern
Posts: 47
Member Since: ‎01-21-2016
Message 47 of 193 (947 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

[ Edited ]

The replacement tablet arrived yesterday afternoon and was on my desk this morning.  I have gone through the OOBE and at the Windows 10 desktop.  I noted the BIOS is the 1.06 version and the touch screen response is working correctly.  It is somewhat snappy and responsive.

 

The tablet is not a new one, but appears to be refurbished.  I am charging the tablet now.

 

I get this weird message on the top left of  the BIOS boot screen: Manufacturing programming mode in unlock mode.

Intern
Posts: 92
Member Since: ‎01-25-2016
Message 48 of 193 (932 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

You can upgrade the BIOS to 1.07 safely, but no further: HP keeps pushing BIOS updates that kill the touchscreen responsiveness after 1.07.

Intern
Posts: 31
Member Since: ‎05-16-2016
Message 49 of 193 (927 Views)

Re: Pro Tablet 608 G1 slow touchscreen response


Plettza wrote:

The replacement tablet arrived yesterday afternoon and was on my desk this morning.  I have gone through the OOBE and at the Windows 10 desktop.  I noted the BIOS is the 1.06 version and the touch screen response is working correctly.  It is somewhat snappy and responsive.

 

The tablet is not a new one, but appears to be refurbished.  I am charging the tablet now.

 

I get this weird message on the top left of  the BIOS boot screen: Manufacturing programming mode in unlock mode.


That sounds good, a couple of questions, do the physical buttons work? windows button, power and volume and down?

and also do you have the pen?

Intern
Posts: 31
Member Since: ‎05-16-2016
Message 50 of 193 (926 Views)

Re: Pro Tablet 608 G1 slow touchscreen response


parasystole wrote:

You can upgrade the BIOS to 1.07 safely, but no further: HP keeps pushing BIOS updates that kill the touchscreen responsiveness after 1.07.


Thanks for the response, my only concern will be that if is there something funny with that version I wont be able to rollback, do you have the pen?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation