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Pro Tablet 608 G1 slow touchscreen response
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Intern
Posts: 92
Member Since: ‎01-25-2016
Message 61 of 193 (1,084 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

I just spent close to an hour on the phone with a "specialist" for the lag issue. Says is escalating to "Tier 2 support"...been months reporting this issue with no fix in sight. No known firmware being developed. He wanted to do all the things that have been done before, like pick up the device, re-image, etc.

 

He sent me an email with a diagnostics application to run and then return the results to him.  I'll let you know what happens next.

Intern
Posts: 31
Member Since: ‎05-16-2016
Message 62 of 193 (1,081 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

Good to hear. Please post the updates in here. Will be useful for other users. Are u in the States?
Tutor
Posts: 13
Member Since: ‎03-25-2016
Message 63 of 193 (1,070 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

Thanks again for keeping up the struggle !

Intern
Posts: 92
Member Since: ‎01-25-2016
Message 64 of 193 (1,061 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

I'm in New Jersey

Intern
Posts: 92
Member Since: ‎01-25-2016
Message 65 of 193 (1,052 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

It would be a great workaround if HP would simply make it possible to downgrade the BIOS back to 1.07

Tutor
Posts: 17
Member Since: ‎02-28-2016
Message 66 of 193 (918 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

[ Edited ]

BUMP!

 

(As it is avery bumpy experience currently using touch on this tablet. HP, you call this "Professional"? Shame on you.)

Intern
Posts: 92
Member Since: ‎01-25-2016
Message 67 of 193 (881 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

Yes. There is still no resolution, and by this point, I suppose HP just does not care. It is clearly a simple fix to post a new BIOS that simply allows downgrading to a previous BIOS, but they won't do it. I have to believe that in reality the actual decision makers may not even be aware that there is an issue since the support people are in India with probably little or no actual interaction with the former.

Intern
Posts: 31
Member Since: ‎05-16-2016
Message 68 of 193 (872 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

Guess. Its cheaper and easier for them to give u a new one with an old BIOS.
Ill ring my (local) HP tomorrow to ask about a new fw and a new pen. Mine is crap it keeps disconnecting
Intern
Posts: 92
Member Since: ‎01-25-2016
Message 69 of 193 (869 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

I have the pen. I found the battery doesn't last long, and that degrades responsiveness. Further, have to push rather hard to maintain a pen stroke. Sucks.

Intern
Posts: 31
Member Since: ‎05-16-2016
Message 70 of 193 (865 Views)

Re: Pro Tablet 608 G1 slow touchscreen response

Same here. My pen works for about 1 minute. After I have 2 remove the battery for being able to use if for another minute... How long can u use yours without losing a stroke?
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