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Honor Student
Posts: 3
Member Since: ‎01-29-2017
Message 1 of 8 (203 Views)

Re: Touchscreen ghost touches - touches when I'm not touching the screen

Product Name: Spectre x360 13-4116DX
Operating System: Microsoft Windows 10 (64-bit)

I've tried all of the suggestions:

1) Disabled faststart

2) Only allowed the system to go into hibernate and not sleep mode

 

Still got the issue, though not as frequently.

 

The system was new and purchased before Christmas in December 2016

Spectre x360 13-4116DX

 

I just installed the firmware, but didn't know where to check for the firmware version before. 

 

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HP Support Agent
Posts: 3,595
Member Since: ‎10-12-2016
Message 2 of 8 (179 Views)

Re: Touchscreen ghost touches - touches when I'm not touching the screen

Greetings @HarryVal

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing an issue with the touchscreen on you Spectre notebook. Happy to help. 

Kudos to you for trying to troubleshoot the issue on your own. 

 

Recommend you to check if all the drivers are updated using HP Support Assistant. Click here for assistance. 

If the issue persists, please contact or phone support for the service options. 

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎01-29-2017
Message 3 of 8 (174 Views)

Re: Touchscreen ghost touches - touches when I'm not touching the screen

All of the drivers had been updated, within a few days after purchase and I continue to check for updates.  I'll have to continue to monitor the situation after the installation of the firmware, since yesterday.  We just haven't used the computer too much since then. 

When we get the issue again, We'll definitely reach out by phone support. 

Thanks!

 

HP Support Agent
Posts: 3,595
Member Since: ‎10-12-2016
Message 4 of 8 (173 Views)

Re: Touchscreen ghost touches - touches when I'm not touching the screen

Thanks for the reply, please do keep checking for updates, if the issue persists, please contact our phone support for the service options. 

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Tutor
Posts: 7
Member Since: ‎01-10-2017
Message 5 of 8 (165 Views)

Re: Touchscreen ghost touches - touches when I'm not touching the screen

HP isn't helpful. Do this...

 

1) Disable fast start-up (under power options), then re-start the laptop.

 

2) Go to the support HP website for your laptop and find the drivers list. Scroll down to firmware and find your touchscreen controller firmware update. Update it and re-start your laptop.

 

You should be good now. On the other discussion on this same topic (read-only now), many of us have fixed this ghosting issue with these 2 modifications.

 

Take care and enjoy...

Top Student
Posts: 6
Member Since: ‎03-16-2017
Message 6 of 8 (82 Views)

Re: Touchscreen ghost touches - touches when I'm not touching the screen

Hi,

 

Any updates on this issue???

 

Many thanks

 

Chris

Honor Student
Posts: 3
Member Since: ‎01-29-2017
Message 7 of 8 (75 Views)

Re: Touchscreen ghost touches - touches when I'm not touching the screen

The update of firmware seemed to solve the issue.  I even went back and set all of the original recommendations back to the default settings (wake, sleep, etc)  and for the past month, my girlfriend hasn't seen the issue anymore. Thank goodness for the firmware updates. 

Top Student
Posts: 6
Member Since: ‎03-16-2017
Message 8 of 8 (72 Views)

Re: Touchscreen ghost touches - touches when I'm not touching the screen

Thanks for the update. Are you able to show where you found this update as I am unable to locate this for the spectre 360

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