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HP Recommended
Envy 15
Microsoft Windows 10 (64-bit)

Hi, I have an envy 15 laptop thats runs on win8.1 but upgraded to win10. I created a Recover media a long time ago (win10 already installed) now, i did a recovery with the DVDs i created, but on the second disk, it went on an Error, stating that "The destination drive is not connected", so the recovery of win10 failed, then i tried to recover from original factory state..

 

question: is it still possible to recover the win10 OS? can instill use the DVDs i created as Recovery media?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You can always clean install W10 by using the media creation tool to create a bootable USB installer.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part of the installation menu that asks you to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

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3 REPLIES 3
HP Recommended

Hi:

 

You can always clean install W10 by using the media creation tool to create a bootable USB installer.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part of the installation menu that asks you to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

HP Recommended

i tried to the download tool.. thanks for that.. however, when i bought my laptop, it was on Win 8 Pro edition, and when i did the free upgrade it was on Win 10 Pro edition, but earlier when i restore, it went to Win 8.1 Single edition, and then Win10 home edition... 

 

will it be possible to get the Pro edition again ?

HP Recommended

You're very welcome.

 

If had a digital license or product key for W10 Pro, see the link below for how to upgrade back to W10 pro...

 

https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro

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