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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-25-2020 03:57 AM - last edited on ‎06-25-2020 07:48 AM by

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Serial no

5 REPLIES 5

‎06-25-2020 07:44 AM

HP Recommended

Hi:

 

You would have to contact HP support in India and see if they sell recovery media for your PC.

 

https://www8.hp.com/in/en/contact-hp/contact.html

 

Your 15-AY517TX notebook should be supported by the HP cloud recovery tool which you can use to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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‎06-28-2020 05:07 AM

HP Recommended

CND72136BS

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‎06-28-2020 05:09 AM

HP Recommended

PRODUCT ID IS SHOWING INVALID N HP RECOVERY TOOLCapture.PNG

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‎06-28-2020 07:11 AM

HP Recommended

Did you check the 'I need to enter the Product ID for my system' box and manually enter the info?

 

If so and that didn't work either, you will have to contact HP and order recovery media as I posted yesterday.

 

Otherwise you can always clean install W10 by making bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-ay500-Notebook-PC-series/12229013

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‎06-28-2020 07:15 AM

HP Recommended

I did tried entering manually but still it is showing invalid

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