Sleep mode problems

[AllisonBlake]

I put my tablet in sleep mode on Monday (08-28) and have not been able to get my screen to turn back on. I've read where people have had problems like this with sleep mode but no one has seemed to find an answer. If I can get it to simply turn back on, I won't use sleep mode anymore. I kept it on the charger for most of yesterday in hopes that that might contributing to the problem, but still nothing. Any ideas what I can do?

[Riddle_Decipher]

@AllisonBlake

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand your device has a sleep mode issue as it doesn't wake up from the sleep,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt to hold the power button in for about 10seconds, to shutdown the PC and then restart it? If yes, did it work until it went into sleep again?

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

While you respond to that, here are a few things you can do,

After you restart the PC using the power button with the method in my first question to you:

Step 1: Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

1. In Windows, search for and open the Device Manager. 

2. Click the arrow next to Keyboards and double-click the name of your keyboard. 

3. If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps. 

3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks) 

For more steps, please Click here 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.