Some keys of my HP Pavilion Laptop not working

[Omarabia]

Some keys on my laptop just stopped working. Spacebar, M and the next 3 symbols keys after the M key. I tried updating the laptop and the keys still don’t work. Please how do I fix this? Thanks

[praveen196]

@Omarabia Welcome to HP Community!

I understand that you are facing issues with some of the keys are not working.

In that case, please perform the keyboard test and let us know the result.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Omarabia]

The failure ID was shown and I’ve been told it’s a hardware issue. 
How do I fix this?

Thanks for your help

[praveen196]

@Omarabia

Thank you for the update.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Or you can contact a local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 Have a nice day!!

[KEYSLOG]

4 Fixes For Laptop Keys Not Working On HP Fix 1: Reinstall your keyboard driver Fix 2: Update your keyboard driver Fix 3: Adjust your keyboard settings Fix 4: Re seat your laptop battery