01-12-2017 01:33 PM
I have a spectre x2 which is under a year old and up to now, I have been very happy with it - a bit slow sometimes but it's an M3 processor not an i7! I am careful about charging and using the battery and not just leaving the unit 'cooking' all the time - however recently i can charge over night, leave for work and by the time i come to use to use it o nthe way home or in the hotel in the evening, the battery has comletely discharged and i have a dead tablet on my hands.
Before I enter the abyss that is 'computer repair world' and no doubt end up losing the will to live and probably the money I put into buying the spectre in the first place - is there anything i can do?
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01-13-2017 11:08 AM
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I'll be glad to help you 🙂
As I understand the battery drained out and now the computer isn't powering on,
Don't worry as I have a few steps that should help you out.
Here's an article for issues related to Battery Does Not Power Notebook or Hold a Charge: Click here
For information on testing and calibrating the battery: Click here
Feel free to post your query for any other assistance as well,
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04-22-2017 08:23 PM
I have had a HP Spectre x2 for about 6 months and recently I have noticed the battery goes low after a few hours. This morning the battery was just 20% after one hour of use.
I have performed the battery test as recommend by HP and it passed.
There must be a problem with the battery because just over 1 hour of use is totally unacceptable.
Is there something else I can do to improve battery performance - or should I just get a new battery (although it DID pass the component test!)
04-23-2017 03:15 PM
This does seem strange for a device only 6 months old. Have you updated your version of HP PC Hardware Diagnostics to the latest version and did you run all the battery tests from that (rather than using the HP Support Assistant program within Windows)? If it was my device, after running the above tests and having everything pass, I'd ensure everything is backed up and perform a factory reset and test again. If even after restoring the operating system and configuration back to a 'fresh from the factory' state, I still got the poor battery life you report then I'd get in touch with HP Tech Support (or even better with the seller).