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2LU30UT Pro x2 612
Microsoft Windows 10 (64-bit)

I searched the forum and found other people experiencing this issue, but no answers. How do I get warranty service on my tablet which according to HP (https://support.hp.com/us-en/checkwarranty) has four months of warranty support remaining, when clicking the "Show options" button just displays a message that says "This product is no longer serviced by HP. You may search for possible solutions on this support website."warranty.png

 

How do I create an RMA?

4 REPLIES 4
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@NWeber

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum..

I work on behalf of HP.
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@rick-swrote:

@NWeber

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum..


Fantastic, thank you for the quick response!

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Hi Rick,

 

Unforunately I received a couple of PMs and was promised that someone would get in touch with me, however it's been exactly two weeks since I was told that someone would be in touch "within two business days." The person sending the PMs has stopped responding as well; I asked him for an update a week ago.

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You must be new here. 

 

HP won't help you! 

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