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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-05-2017 05:05 AM

HP Recommended
Product: HP pavillion 2in1 touchscreen
Operating System: Microsoft Windows 10 (64-bit)
I've just purchased a new 2in1 laptop/touchscreen tablet with windows and office personal 365.
After using word with the touchscreen draw option the laptop switched (after a period of inactivity) to a screensaver picture I haven't seen before and now I can't get into the laptop. I've tried switching on/off pressing escape etc. and nothing is happening.
My mouse marker is visible and the touchscreen is working - ie I can see the track of my finger.
But the usual welcome messages or space to enter my pin are not visible. I'm at a loss and its only a week old.
help!!
1 REPLY 1

‎10-06-2017 01:07 PM

HP Recommended

Hello, @Stuckscot – Greetings!
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

 

I understand that your new HP laptop is stuck on the screen saver. Try to perform a hard reset to try and fix this issue. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

You can follow the steps here: http://hp.care/2odKswy

 

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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