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Touchpad Problem

HP Recommended
HP LAPTOP 14-ck0127TU
Microsoft Windows 10 (64-bit)

My Device Is 14-ck0127TU

 

I Have A Touchpad Problem With My Laptop

 

When I Open Device Manager I Can't Find The Mice And Other Pointing Devices In The List So I Press The Alt Button And Go To View And Then Go To Show Hidden Devices And When I Press That I See The Elan Touchpad With A Master Warning Light "Exclamation Point Inside A Yellow Triangle" 

IMG_20201001_175841.jpg

 

When I Cheked Device Status Its Says

 

"This device is not present, is not working properly, or does not have all its driver installed. (Code 24)"

IMG_20201001_175757.jpg

 

 

Please Help Me What Do I Do

 

Please I Need My Laptop To Be Fixed Because I Have Online Classes 

 

 

 

 

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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@OFFGUN

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, let's update the Elan touchpad driver by Right-clicking on the Elan driver exclamation mark and update the driver.

If update option is not available then uninstall the driver and restart your computer and check the touchpad functionality. 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Message 3 of 4
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I Tried The Solution You Gave But Nothing Happened

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HP Support Agent
HP Support Agent
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Message 4 of 4
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@OFFGUN

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Also, check for any pending windows updates. Reboot the computer. 

Install a softpaq from here: SP71345 file download

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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