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Tried to factory reset my HP stream 11 and now it won't let me log into my account

‎05-18-2019 12:18 AM - last edited on ‎05-18-2019 08:00 AM by Retired

My hp-stream Netbook PC 11,
11-d010wm, was converted to a Linux machine a year ago.

No windows stuff exists on this machine anymore.

power with f11 results in a quick message "System Recovery Recovery" then boots Linux.

How do I restore factory Windows ?

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Tried to factory reset my HP stream 11 and now it won't let me log into my account

‎05-19-2019 11:10 AM

@hhhere,

 

Thank you for posting your query on HP Community,

 

In this scenario, I would personally suggest you may try our HP Cloud Recovery Tool which allows you to download recovery software to a USB drive.

Currently, the tool supports consumer PCs purchased from 2016 and later. For more details, click here

 

For some, reason if you are not able to download, you may also try this link which will help you to create a set of recovery media for your PC. 

HP PCs - Obtaining PC Recovery USB Drives or Discs

 

Let me know how it goes for further assistance!

 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Jeet_Singh
I am an HP Employee

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